The Skater Comes First
PS Magazine, March/April 2011 Recently, I went through the Mayo Clinic Executive Health Program. From head to toe, it was three days of constant probing, groping, and pricking …no love handle left unturned. I saw 16 doctors and countless nurses, technicians, dietitians and trainers. After it was all said and done I received a 38 page report! I was so impressed with the quality of care and the efficiency of the complex scheduling that I purchased the book “Management Lessons from Mayo Clinic”. Published by McGraw-Hill (2008) the book outlines the core values that make Mayo one of the top brands in the world. While I was familiar with mottos, credo’s and mission statements, the books thesis revolves around their “value” statement - “the needs of the patient comes first.” The simple concept derived from a speech that Dr. William J. Mayo delivered to Rush Medical School in 1910. “The best interest of the patient is the only interest to be considered, and in order that the sick may have the...